What to check when your deposit isn't arriving to Adara?
Once a transaction is on the blockchain, it will still take a variable amount of time to confirm and post to the destination exchange. Different blockchains require different amounts of “confirmations” before a transaction is verified.
It is not uncommon for a blockchain to be congested with many transactions, causing unexpected/unusual delays in processing your transaction. You may use the transaction ID (TxID) to follow its status on the blockchain.
If your transaction shows “unconfirmed” on its blockchain, this is beyond our control. You must wait for the transaction to be processed. Once it is included in the blockchain, it will begin to produce confirmations.
For Bitcoin and Bitcoin-based projects, your transaction should appear in Adara after 3 confirmations. For Ethereum and most other projects (quicker to confirm), it should arrive after 25 confirmations.
If you have sent digital assets to Adara from another exchange but did not receive a TxID, please contact customer service for that exchange.