Adara requires a minimum number of confirmations prior to crediting a deposit to an account. The number varies depending on the blockchain.
If your deposit has not yet arrived, you can use the transaction ID to check it's status. If the transaction is still "unconfirmed", it is possible that the network is currently experiencing high volumes and you did not set the miner fee high enough.
We require the following number of confirmations for each asset:
|Bitcoin Cash (BCH)||3||0.0002|
|Ethereum (ETH)||25||1 wei|
If your deposit has received enough confirmations but has not yet been credited, you can submit a support request and one of our staff will assist you. Be sure to include the name of the currency you have deposited and the associated transaction ID.
If you have sent digital assets to Adara directly from another exchange and have not received a transaction ID, please contact customer service for that exchange.